RETURNS & EXCHANGES
- Free Standard Ground shipping and returns with orders $150+
- Orders are eligible for a full refund or exchange if returned within 14 days of placing your order
- During holiday season (Nov 1st to Dec 25th ), we will accept your return after the 14 day period, as long as it is received by January 10 of the following year.
- Merchandise must not be worn, altered, or washed and must have all original tags attached.
- Footwear must be returned in the original shoe box, in its original condition
- Sale, discounted, promotional and special order items are FINAL SALE, in which case they are not eligible for refund, exchange, or store credit
- Home products including fragrances, candles, incense, beauty and cosmetics are final sale
- Jewelry is final sale
- Shipping charges are not reimbursed for returned purchases
- If you receive a damaged product, please contact us immediately
- Orders made online can also be returned or exchanged in store.
- In-store returns are refunded in store credit only- no refunds
- If any returns do not meet these requirements, you will be contacted and the items will be returned to you immediately. We reserve the right to refuse a refund if the items have any signs of wear, alterations, misuse or damage.
- Please contact our customer service if you have any questions: please email firstname.lastname@example.org.
For a free return-shipping label for order over $150, please email email@example.com.
- Your refund will be processed within 7 business days of us receiving your package. You will be notified via email. (Please note that your banking institution may require additional days to process this transaction).
- Original shipping charges are non-refundable.
Please email firstname.lastname@example.org. or call 312.640.0878 if you have additional questions!
Mail Returns to:
100 East Walton Street, Suite 106
Chicago, Illinois 60610
If you wish to exchange your purchase, please email email@example.com. If available, we will reserve your requested inventory. Exchanges cannot be sent out until original merchandise is received. You may also be required to pay an additional shipping fee.
Orders shipped within Illinois will be charged sales tax. Orders shipped outside the state of Illinois could be subject to State Sales Tax.
Shipping & Handling
Orders are processed Monday through Friday, excluding holidays. Orders received on weekdays after 5pm CST, or on weekend days or holidays will begin processing the next business day. Shipping times may vary due to availability of merchandise.
Sofia LLC offers four types of shipping options for delivery within the United States. At this time, we are unable to ship to P.O. Boxes, APO addresses or US territories. All packages are shipped via UPS and we offer the following shipping options:
- 3 Day Select
- 2nd Day Air
- Next Day Air
*Orders placed for overnight service before 2:00 PM CST will ship out the same day and will arrive the following day (excluding holidays and weekends.) Please note: at this time Saturday delivery is not available.
Tracking Your Order
To track your shipment via UPS, refer to your order confirmation email for the UPS tracking number, then simply enter your tracking number on the UPS website at www.ups.com.